Hi Natalie,
We sincerely apologise for the frustrating experience you've had with accessing the course. We had not received any emails from you prior to your recent email today. We have flagged this with our IT Team to investigate why these emails have not come through to us.
Please know that your satisfaction is our top priority, and we're committed to resolving this issue promptly. Our team has been alerted to your situation and has contacted you directly to ensure you receive immediate access to the course you've purchased.
We understand the inconvenience this has caused, and we truly appreciate your patience and understanding. Your feedback helps us identify areas for improvement, and we're grateful for the opportunity to make things right.
Thank you for bringing this to our attention. We look forward to connecting with you soon and ensuring you have a seamless learning experience.
Kindest regards,
The Tiny Hearts Team