Getting Healthcare for your Child Quickly

Getting Healthcare for your Child Quickly

Tiny Hearts Education

Parents, when your little ones are sick and you aren't sure where to go for support it is so helpful to be aware of the resources that are available to you. These resources are especially useful if your little one needs assessment after hours and you can't see a GP. Here are some of our favourite resources to help you through times when your little one is sick. Bookmark and save these resources so you have them handy.


Virtual ED

Victorian Virtual Emergency Department (VVED)

The VVED is a public health service for non-life-threatening emergencies by Northern Health. It is available to parents anywhere in Victoria, 24 hours a day, seven days a week. You will be linked to their Virtual Emergency Department waiting room and placed in a virtual triage queue. There are also interpreting services available.

South Australia - WCH Virtual Urgent Care Service

Queensland - Metronorth Virtual ED


Priority Primary Care Centres

There is a service provided by the Victorian government for when
your child doesn't need the emergency responses of an ED, but needs more urgent care than a GP. They are open 7 days a week and for extended hours. 


GP Respiratory Clinics

Provides testing and immediate support for people with respiratory illnesses including Covid. Both face-to-face and telehealth appointments available. 


Kids Doc on Call

Kids Doc on Call provides urgent care telehealth service from a senior children's specialist for a fee. They can provide expert medical advice for your child from newborn to 17 years of age. Additional fees apply.



Call 13 7425 (13 SICK)

13 Sick National Home Doctor is Australia's largest network of home-visiting doctors. They offer bulk billing for home visits for patients with Medicare. This is a great resource to use when you need urgent medical care, but your usual GP is closed. They are available on weekdays after 6pm, Saturdays from 12pm and all day Sunday and public holidays.




1800 312 611

Cubcare is a Brisbane-based company that has various healthcare services to support families before, during and after their urgent healthcare needs. Some services offered by Cubcare include Urgent Care Clinic, Baby & Toddler Clinic, and Crying or Unsettled Baby. These services can be accessed for a fee. See their website for more details.


Health Direct Symptom Checker

An online tool parents can use to help guide them to the appropriate healthcare action, such as seeing a doctor or going to the emergency department. It can provide information on your symptoms and possible signs of illness, causes and complications.




Nurse on call

Call 1300 60 60 24 available 24 hours a day 7 days a week

This is a helpline that provides Victorians with health advice from a registered nurse. In QLD this is 13HEALTH, and Health Direct in other states. A registered nurse will answer your call and will be able to talk you through the symptoms you are seeing. They can then advise about the best course of action.


MCHN Health Line

VIC: call 13 22 29 (24 hours a day, 7 days a week) 

ACT: (02) 6287 3833, (9 am-4 pm Monday to Friday, except public holidays)

NSW: 1300 130 052 (9 am-9 pm Monday to Friday, 4 pm-9 pm weekends)

QLD+NT: 1300 301 300 (8 am-10 pm 7 days)

SA: 1300 364 100, (7.15 am-9.15 pm 7 days)

TAS: 1300 808 178, (24 hours 7 days)

This is a confidential health line that can provide information about the care and health of little ones from birth to school age. They can provide health information, health advice and family support.




1300 MEDICINE (1300 633 424)

9am-5pm Mon-Fri

This is a service that can be used to answer your medicine-related questions, such as side effects, the best way to take them, and safe use in pregnancy and breastfeeding. It is a free service available to all Australians and is staffed by registered pharmacists. 


While Tiny Hearts tries to ensure that the content of this blog is accurate, adequate or complete, it does not represent or warrant its accuracy, adequacy or completeness. Tiny Hearts  is not responsible for any loss suffered as a result of or in relation to the use of its blog content... read more

While Tiny Hearts tries to ensure that the content of this blog is accurate, adequate or complete, it does not represent or warrant its accuracy, adequacy or completeness. Tiny Hearts  is not responsible for any loss suffered as a result of or in relation to the use of its blog content.

To the extent permitted by law, Tiny Hearts excludes any liability, including any liability for negligence, for any loss, including indirect or consequential damages arising from or in relation to the use of this blog content.

This blog  may include material from third party authors or suppliers. Tiny Hearts is not responsible for examining or evaluating the content or accuracy of the third-party material and it does not warrant and, to the fullest extent permitted by law, will not have any liability or responsibility for any third-party material. This blog was written for informational purposes only and is not a substitute for professional medical advice. Nothing contained in this blog should be construed as medical advice or diagnosis.The content on our blog should not be interpreted as a substitute for physician consultation, evaluation, or treatment. Do not disregard the advice of a medical professional or delay seeking attention based on the content of this blog.  If you believe someone needs medical assistance, do not delay seeking it. In case of emergency, contact your doctor, visit the nearest emergency department, or call Triple Zero (000) immediately.

The author of this information has made a considerable effort to ensure the information is in-line with current guidelines, codes and accepted clinical evidence at time of writing, is up-to-date at time of publication and relevant to Australian readers. read less

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