Frequently asked

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Baby First Aid FAQ

What type of baby first aid courses are available?

At Tiny Hearts, we offer a range of baby and child first aid courses, each designed with your family’s needs in mind. Dive into our flexible Online Course - it's perfect for fitting into your busy schedule and comes with lifetime access. For a more hands-on experience, our Public First Aid Course is great for couples and small groups, and it includes our detailed Baby & Child First Aid Handbook. Or, if you prefer the comfort of your own home, our Private First Aid Course brings the learning to you, ideal for families, friends, and mothers' groups, with the same essential first aid handbook included.

What topics are covered?

The Tiny Hearts First Aid Course is available in two formats: a comprehensive face-to-face or live online course and a flexible online course. The face-to-face and live online options cover a wide range of topics including everything from basic first aid and CPR to specific conditions like anaphylaxis and respiratory distress, coupled with practical exercises like responding to choking scenarios and managing various injuries. The online course, while covering many core areas such as CPR and emergency responses, focuses on foundational first aid knowledge, suitable for those who need flexibility in learning or a quick refresher.

Should I take the course before or after having a baby?

Taking our course before your baby arrives is highly recommended. This proactive approach allows you to enter parenthood with confidence, fully prepared for the challenges and joys ahead. Equip yourself with essential first aid skills and knowledge early, so you're ready to act with confidence from day one.

Is the course accredited?

While Tiny Hearts is a Registered Training Organisation, our courses are not accredited. Our courses are designed to empower you on your personal parenting journey. If you require accredited first aid training for professional purposes, we recommend connecting with our sister company, HERO, which specialises in accredited training for workplaces.

What is the refund policy for the courses?

At Tiny Hearts, we understand that plans can change unexpectedly. While we do not offer refunds on course enrolments, we are here to support you. If you need to cancel or reschedule, please reach out to us before your course date. We are committed to working with you to find an alternative session so that you don't miss out on the opportunity to learn these vital skills.

What age range is the Tiny Hearts course designed for?

Our Tiny Hearts course is specifically designed for caregivers of children from birth to 8 years, focusing on crucial skills like CPR, applicable across all ages. This course equips you with essential knowledge and practical skills to confidently manage emergencies in young children, while also being broadly relevant to other age groups.

Antenatal Course FAQ

My hospital offers an antenatal course. Why should I do yours?

Our birthing course, designed by experienced midwives and our partner obstetrician Dr. Joe, offers the latest and most relevant information. As an independent provider, we ensure our teachings are unbiased and not restricted by hospital policies. This approach guarantees you receive comprehensive, up-to-date knowledge to prepare you thoroughly for childbirth.

What topics are covered?

There are over 30 core topics included in the course with several videos on each. For a full list of the topics please click here.

Can I claim this course with my private health fund?

Whether you can claim this course with your private health fund depends on your specific insurance policy. While we don't have a provider number, we can provide the registration number of our educator, who is a registered midwife, to assist with your claim. For more information or to request the registration number, please contact us at

I'm scheduled for a caesarean section. Is this course suitable for me?

Our antenatal course covers over 30 topics relevant to all aspects of pregnancy, including specific content for those planning a caesarean section such as 'Planned Caesarean Section with Dr. Joe,' 'Caesarean Aftercare,' and creating a 'C-section Birth Plan.' While these sections are tailored to your needs, if you require more detailed information specifically on caesarean sections, you might consider exploring additional courses focused on this area. We are continuously updating our content to better serve all parents' needs.

Shipping and Returns FAQ

How long from ordering can I expect my shipment?

We dispatch our orders within 48 hours. After your order has been shipped from our warehouse, you'll receive a tracking number so you can follow the journey of your parcel.

Can you deliver to a PO box?

Yes, we can ship to P.O Boxes.

My order is missing. Can you help me?

Oh no, we're sorry to hear that there’s a hitch with your order! If your package hasn’t arrived within two weeks of being sent out, please contact us immediately. We can track shipments up to one month after the dispatch date, so the sooner you get in touch, the quicker we can help resolve this for you.

Can I get a refund on my order?

At Tiny Hearts, we're unable to offer refunds or exchanges for change of mind on our products. However, if your item arrives faulty or damaged, please contact us at within two days of receipt. We’ll handle all shipping costs and ensure you receive a replacement quickly.