Terms of service

Tiny Hearts Courses

Tiny Hearts Education is committed to delivering the highest quality training, and we ensure we adhere to the highest ethical standards at all times. The terms and conditions detailed below are designed to ensure we provide all our prospective customers with accurate information. This demonstrates our commitment to delivering full transparency across all operations.


Registered Training Organisation

Hero Headquarters Pty. Ltd. (trading as Tiny Hearts Education) is a registered training organisation that provides nationally recognised training under provided number 40664. To view information about our company and the scope of the training we provide, please click here. However, it should be noted that the Tiny Hearts Education course is delivered in a non-accredited format. The decision to educate parents in this way has been made to ensure maximum flexibility with content and minimum course duration and cost.


The training offered by Tiny Hearts is designed to provide participants with paediatric first aid knowledge and skills. Training does NOT constitute a medical qualification. Tiny Hearts accepts no responsibility for the subsequent actions of any individuals who complete this course of study. First aid training involves moderate physical activity, including demonstrating CPR on the floor. Tiny Hearts does not accept any responsibility for any harm suffered as a result of participating in the training provided.


Photos may be taken by our educators throughout the session. These images may be utilised on our social media platforms, website and other marketing material mentioning the organisation name. If you do not apply with this term, you must contact us before the session advising so.

Course Cancellation

Tiny Hearts Education reserves the right to cancel or arrange an alternative date for a course. Under these circumstances, Tiny Hearts will endeavour to provide notice of the cancellation to participants and will arrange an alternative session for participants to attend.


For Tiny Hearts public courses, we require the full payment before training. For private courses, we require a full payment upfront (charging for a minimum of 10 participants); however, organisers will be able to add additional participants up to the training date and will be provided with an invoice to do so. If you are on-selling tickets to a course booking, you must specify the original purchase value of the ticket within your listing or advertisements for the course to the customer.

Cancellations, Refund Policy, Transfers to Alternate Courses

Notifications of cancellations or requests for a course transfer must be made to Tiny Hearts Education prior to your anticipated course date. We understand that the unexpected can happen, and we will do our best to find an alternative course date for you to attend! Tiny Hearts does not offer refunds on course enrolments. No refunds will be given if you have simply changed your mind.


If your course in cancelled due to current government restrictions you will be offered a virtual course or rescheduled into a future face to face to the session, no refunds will be provided. 


If you are suddenly unable to attend a course for any reason, Tiny Hearts Education require you to contact us within 7 business days to arrange a transfer to a more suitable course date. 

Participation Certificate

As the Tiny Hearts Education course is delivered in a non-accredited format, participants will be provided with a participation certificate after completion of the session. 


Preventing The Spread Of COVID-19

The safety and well-being of those attending our classes is always our priority. We are actively monitoring the coronavirus situation and taking steps to help keep the community safe.

We have taken appropriate safety measures to ensure our participants are safe and reassured during training.

Good hygiene can prevent infection, which is why we are doing the following to adhere to this changing situation.

All parents and caregivers will be briefed on infection control as part of the session, including:

  • Hand hygiene
  • Cough etiquette
  • Social distancing 

We will also be ensuring that:

  • Manikin skins will be removed and disinfected after each training course. 
  • Participants will wipe manikins down with disinfectant wipes before and after use. 
  • Actual breaths are not required by participants during CPR practice. Instead, participants will instead demonstrate the correct technique and the time ventilations need to be delivered.

Contact Information

Email: tinyhearts@herohq.co
Phone: 1300 054 563