Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@tinyhearts.co

Baby First Aid

We offer three types of baby and child first aid courses:

Online Course 👩‍💻

  • Complete at your own pace
  • Perfect for busy lifestyles!
  • Lifetime access
  • Recorded + hosted by our Co-Founder, Rach
  • $145 per course

Public First Aid Course 👯‍♀️

  • Perfect for couples + small groups
  • Includes our Tiny Hearts Course Resource Pack which was designed to be there for you when your little one arrives. This pack is there to support you when you need it most and includes:
    - 81 page Baby + Child First Aid Handbook
    - Tiny Human Club Tote Bag
    - Tiny Hearts Pen
    - Tiny Hearts Pram Tag
    - Go-to contact list fridge magnet - all of your emergency contacts in one place
    - Tiny Hearts Cool Pack
  • $210 per person

Private First Aid Course 🏡

  • In-home, private sessions - we come to you!
  • Perfect for famlies, friends + mother's groups
  • Includes our Tiny Hearts Course Resource Pack which was designed to be there for you when your little one arrives. This pack is there to support you when you need it most and includes:
    - 81 page Baby + Child First Aid Handbook
    - Tiny Human Club Tote Bag
    - Tiny Hearts Pen
    - Tiny Hearts Pram Tag
    - Go-to contact list fridge magnet - all of your emergency contacts in one place
    - Tiny Hearts Cool Pack
  • $1900 for groups of 10 [add extras for $190 per person]

Face-to-face: public sessions = $210 per person

 

Face-to-face: private sessions = $1900 per group of 10. Additional people cost $190 per person

 

Online: instant access = $145 per course

Face-to-face and live online courses:

  • Infant and child CPR
  • Choking and gagging
  • Healthcare options
  • Fevers
  • Febrile convulsions
  • Pain relief
  • Medication tips
  • Respiratory distress
  • Croup
  • Whooping cough
  • Allergies and anaphylaxis
  • Burns
  • Head injury
  • Severe bleeding
  • Minor bleeding
  • Bites and stings
  • Fractures
  • Dislocations
  • Poisoning
  • Q+A

Instant access online course:

  • Infant and child CPR
  • Choking
  • Recovery Position
  • Whooping cough
  • Allergies, Anaphylaxis and Epipen Use
  • Croup
  • Burns
  • Fever
  • Febrile convulsions
  • Head injury
  • Bleeding
  • Bites and Stings
  • Fractures and dislocations
  • Poisoning
  • Drowning
  • Healthcare options
  • Face-to-face courses = 4 hours
  • Our instant access course is a pre-recorded course, so you can complete this at your own pace. Anytime, anywhere! While the amount of time to complete the course would depend on reading and quiz response speed, it should take between 1.5 and 2 hours

It is totally up to you, but we definitely recommend coming before you have bub. This way, you can step into life's next big adventure feeling 100% confident.

The Tiny Hearts course has been designed to cover topics most relevant for children aged 0-8. In saying that, many topics such as CPR are applicable to all ages.

While we are a Registered Training Organisation, the Tiny Hearts First Aid course is a non-accredited course. If you're in need of accredited first aid training for your workplace, we recommend jumping in touch with our sister company Hero HQ who are experts in accredited training. You can check out our website at www.herohq.co or give us a call on 1300 054 563.

Tiny Hearts does not offer refunds on course enrolments.

Notifications of cancellations or requests for a course transfer must be made to Tiny Hearts Education before your anticipated course date. We understand that the unexpected can happen, and we will do our best to find an alternative course date for you to attend.

At the moment, the baby + child first aid book is only available to people that book to train in 2023. 

In 2023, we will have a limited amount of stock that we will make available for people who have completed the face to face course prior to 2023. Keep an eye on our socials and join our email list to keep in the loop for this launch.

Birth Course

1. It will prepare you for labour
A birthing course is going to give you a more in-depth understanding of the birth process, including the different stages of labour, pain relief options and possible interventions. Knowledge is power in the birthing suite, and it is so crucial for parents to go into the process knowing exactly what is going to happen, what COULD happen and the options that are available to you.

2. You will feel more confident with parenting
You go to the hospital. You have your baby. Now what? Birthing courses take you through what to expect in the first few weeks and months with your little one. From adjusting to parenthood to understanding how your bub feeds and sleeps - birthing courses will remove the question marks over the 'fourth trimester'.

3. Take time to bond with your support person/PIC/co-pilot/partner before the big day
Birthing courses are so important for BOTH the expectant Mum and the support person. Because the truth of the matter is - while the mother is birthing, you are their rock, their brain and their biggest advocate. The cherry on top? Spending time at the course offers an excellent opportunity for you two to connect further and prepare for this world-changing experience as a team.

The Bump, Birth and Beyond course is best completed anytime from 20 weeks.

Please click here for a full list of the topics in our Bump, Birth & Beyond course.

Access to our birthing course is $199 which can be used for yourself and your co-pilot!

Designed by experienced midwives and our partner obstetrician Dr Joe, our expert midwife will deliver you the most relevant, accurate and up-to-date information possible. As we are not affiliated with any hospitals, the information you receive will be unbiased and free from hospital policy.

  • A device such as a laptop or phone
  • A good internet connection
  • A teddy or doll, a swaddle, a nappy (or similar) to practise swaddling and other technique
  • Snacks and water to keep you going throughout the course!

Once purchased, you will receive a link to access your course - this might take a couple of minutes. Access to the course is lifetime to use for any future bubs!

This will depend on your cover and what is included in your policy. We do not have a provider number, however upon request we can provide our educator's midwife registration number which assists many parents with their claim. Please get in touch at hello@tinyhearts.co if this is something we can pass onto you! 

Yes! 

 

Topics where our midwife educator is speaking directly to the camera (aka you!) uses Closed captioning (CC). Videos where our educator is using slides will have key words appear as she speaks. 

There are over 100 topics in our Bump, Birth and Beyond course. While all of pregnancy, fourth trimester and some of birth will be relevant to families planning a c-section, there will only be a select few dedicated to this specifically including:

  • Planned caesarean section with Dr Joe
  • Caesarean aftercare
  • C-section birth plan

While we will continue to add more content dedicated to this over time, if you are looking for more detail on planned caesarean sections than we can offer, we would recommend looking at an alternative course.

Public Baby First Aid Courses

Our public courses are held in the below venues:

  • Melbourne = Hotel Chadstone - 1341 Dandenong Road, Chadstone VIC 3148
  • Sydney = Fullerton Hotel - 1 Martin Pl, Sydney NSW 2000
  • Canberra = Midnight Hotel - 1 Elouera St, Braddon ACT 2612
  • Adelaide = In studio & Cafe, 268 Pirie St, Adelaide SA 5000
  • Perth = Intercontinental - 815 Hay Street, Perth, Western Australia, 6000
  • Gold Coast = Mantra on View - 22 View Ave, Surfers Paradise QLD 4127
  • Geelong = Geelong Events Centre - Cnr Gheringhap and, Little Myers St, Geelong VIC 3220
  • Townsville = Unit 4, 5-11 Fleming Street, Aikenvale QLD 4814
  • Brisbane = Hotel X, 458 Brunswick St, Fortitude Valley QLD 4006
  • Sunshine Coast = Mantra Moolooaba Beach - 7 Venning St, Mooloolaba QLD 4557
  • Launceston = Hotel Verge - 50 Tamar St, Launceston TAS 7250
  • Hobart = The Old Woolstore Apartment, 1 Macquarie Street, Hobart TAS 7000

Private courses are held in a location of your choice. This could be your home or at a venue.

There will be a 10-minute break in the middle of the course. You are more than welcome to excuse yourself at any time to go to the bathroom, grab a coffee or have a snack.

While most venues will have a cafe or restaurant nearby, we recommend bringing some snacks to enjoy during the allocated break and to keep the energy up!

Water will be available throughout your course.

Your ticket to a public Tiny Hearts first aid course includes the following:

  • Learn life saving skills
    A 4-hour immersive learning experience where you will learn how to save a little life. We will educate you on the below topics:
    - Infant and child CPR
    - Choking and gagging
    - Healthcare options
    - Fever
    - Febrile convulsion
    - Pain relief
    - Medication tips
    - Respiratory distress
    - Croup
    - Whooping cough
    - Allergies and anaphylaxis
    - Burns
    - Head injury
    - Severe bleeding
    - Minor bleeding
    - Bites and stings
    - Fractures
    - Dislocations
    - Poisoning 
    - Q+A

  • Tea, Coffee and Snacks
    We will be providing tea, coffee, water and a snack during the break in your session! Please feel free to bring along any other food or drinks you would like to the session. 
     
  • Tiny Human Club Course Resource Pack
    We are so excited to announce that in 2023, all public course participants will receive a course resource pack to be there for you when your little one arrives. This pack is there to support you when you need it, with emergency numbers, a cool pack and a baby + child first aid handbook so you can refresh your memory and refer back to learn more. This pack includes:
    • Tiny Human Club Tote Bag
    • Baby + Child First Aid Handbook - a great resource if you need to refresh your memory on anything you learnt in the course
    • Tiny Hearts Pen
    • Tiny Hearts Pram Tag
    • Go-to contact list fridge magnet - all your emergency contacts in one handy place
    • Tiny Hearts Cool Pack

 

Some of our venues have dedicated breastfeeding space, if you would like more information on your specific venue please email hello@tinyhearts.co

Returns

Tiny Hearts Education does not offer a change of mind refund or exchange on our first aid products.

If your receive your item and it is faulty or damaged, please contact us at hello@tinyhearts.cowithin two days of receiving your order, and we will cover all shipping costs to get you a sparkly new pack.

Shipping

Yes, we can ship to P.O boxes.

Once your order has left the warehouse, you will be sent a tracking number so you can track your parcel. You should receive your order within 1-7 business days.

If your package does not arrive within the two-week time frame, you must contact us immediately. We do not have access to track your order after one month from the shipping date and are not liable after this time.